tag:status.qualpay.com,2005:/historyQualpay Status - Incident History2024-03-28T22:23:45-07:00Qualpaytag:status.qualpay.com,2005:Incident/61132132021-02-07T02:00:30-08:002021-02-07T02:00:31-08:00Scheduled maintenance on Sunday, February 7th, 2021 from 1 - 2 AM PST.<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:33</var> PST</small><br><strong>Scheduled</strong> - Qualpay will be performing scheduled maintenance on Sunday, February 7th, 2021 from 1 - 2 AM PST.<br /><br />During this time the following services may be unavailable:<br />Qualpay Manager<br />Qualpay Partner Manager<br />Qualpay Virtual Terminal<br />Qualpay Disputes API<br />Qualpay Reporting API<br />Qualpay Webhooks<br />Qualpay Checkout</p>tag:status.qualpay.com,2005:Incident/34949482020-02-03T22:36:30-08:002020-02-03T22:36:30-08:00Update database Certificate Authority (CA) certificates<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:36</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:35</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:48</var> PST</small><br><strong>Scheduled</strong> - Updating the CA certificates for our production database will bring the database down for a short time. Some components will be unavailable while the database is undergoing the update.</p>tag:status.qualpay.com,2005:Incident/15055242017-12-06T07:30:41-08:002017-12-06T07:30:41-08:00Scheduled maintenance 12/06/2017<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Scheduled</strong> - Qualpay will be performing scheduled database maintenance on Wednesday December 6th, 2017 from 6:30-7:30AM PST. During this time the following services could be unavailable:
<br />
<br />Qualpay Manager
<br />Qualpay Partner Manager
<br />Qualpay Virtual Terminal
<br />Qualpay Checkout
<br />
<br />Qualpay Payment Gateway API will be responding, but some transaction types may not succeed during the time when the database is unavailable:
<br />
<br />Capture
<br />Refund
<br />Void
<br />Any transaction using a Token (Card ID) instead of a card number
<br />Tokenize
<br />Verify + Tokenize
<br />
<br />The database maintenance will provide improved security by upgrading to a newer version of the database engine. This upgrade will also enable enhanced usage of some data types which enable richer reporting options.
<br />
<br />As an alternative to using one of the above services for transaction processing, the Qualpay DialPay service will be available during this maintenance window.</p>tag:status.qualpay.com,2005:Incident/14094102017-10-12T01:30:03-07:002017-10-12T01:30:03-07:00This is what scheduled maintenance looks like<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>01:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>21:27</var> PDT</small><br><strong>Scheduled</strong> - this is a test so you can see what a scheduled maintenance event will look like</p>tag:status.qualpay.com,2005:Incident/11615122017-03-16T12:44:12-07:002017-03-16T12:44:12-07:00Timeouts being generated<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Resolved</strong> - Issue has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Monitoring</strong> - Issue has been resolved, monitoring to ensure it is really fixed</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:41</var> PDT</small><br><strong>Investigating</strong> - Investigating higher than usual timeout rates from Payment Platform</p>